Terms & Conditions
Orders are sent via courier or freight depending on the size and quantity of the product and are usually dispatched within 1-3 days from order date. Delivery time frame will depend on stock levels. If we unable to meet these deadlines, we will notify you via email or telephone.
Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day. We aim to deliver orders as soon as possible but dispatch times indicated are subject to change.
Refund and return policy
SafetyVests will happily assist customers who wish to return or exchange goods purchased from us.
Return/exchange of non-faulty goods
We can provide a refund. All returned goods must be unused, in original packaging and in a saleable condition. All refunds will be made to the card that was used to pay for the order. Please note delivery fees will not be refunded.
Return/exchange of faulty goods
If the goods are being returned because they fail to comply with legal or manufacturers warranties, we will advise you regarding availability of a refund, exchange, repair agents or replacement of like product.
If you cancel a standard or non-customised order before it is dispatched, we are happy to offer a full refund. If your order has already been dispatched, then providing the unwanted items are returned to us in the original packaging and a saleable condition at your cost, we are happy to refund the cost of the returned items less our delivery fee.
If you cancel a customised order before work has begun on the customisation, we are happy to offer a refund less our one-off set-up cost. If customisation has begun but not dispatched, a refund of the unworked items (if any) and the delivery fee may be available. If your customised order has already been dispatched, no refund is available.
Any refunds made by SafetyVests will be made to the card that you used to pay for your goods.